Norm for good service

Boy away on school camp.
Girl takes full advantage of parents’ undivided attention, asks if we can do dinner.
Of course we can.

Dad checks menu online.
Dad reads the small print.
Never read the small print.

Small print too small for you? Here’s what it says:

Gratuity Policy
We hereby respectfully advise that gratuity is not included in our main prices. The norm for good service is 100% of the total bill. The payment of gratuity is entirely voluntary and the amount is based on the quality of service.

Did I miss something here? Not since the Waterfront branch of Cape Town Fish Market conveniently informed tourists that ‘in South Africa, we routinely tip twenty percent’ has there been such a blatant attempt to rip restaurant patrons off.

But even the pisspoor CTFM kept it vaguely reasonable. This is completely off the scale. And at a restaurant where a 3 course meal plus wine will set you back ±R400 per person, it’s no wonder that the parking lot is full of Audis and Beemers – that’s clearly how the waiting staff get to and from work.

8 thoughts on “Norm for good service

  1. Yeah, you’re right. But really, in Cape Town what are the chances that you’ll get good service anyway? And by good, I mean faster than the standard glacial pace of Cape service.

  2. Andrew Fraser > Well, I’m glad we can agree on something. It’s exactly that sort of extended period of attentive service that deserves a 100% tip.

    Leave a Reply