The economy is in a terrible state, so we’re told.
And actually, you only have to look around to see that that’s a pretty accurate synopsis. Unemployment is through the roof, costs are rising, inflation is up (and doesn’t seem to really match what’s happening on the ground), and we’re all feeling the squeeze. Multi-factorial stuff, but most of those factors can be narrowed down to a few knobhead politicians.
That’s for another post.
Sadly though, things still need doing. And we have a job that needs doing on our house, which is long overdue. It’s a project that will hopefully save us money in the long run, but it is going to cost a chunk of money up front. Like tens of thousands of Rands. And so, as any sensible person would, I contacted six different expert companies to get some comparative quotes.
Well, dear reader… Business must be better than we all thought.
Fair play, one contacted me back within a day, and we set some stuff up.
Less fair, but maybe ok kind of play, another one contacted me back after a few days, and (after a bit of misunderstanding), arranged to come out for a site inspection. But then didn’t turn up. Staff sickness apparently – when I called them. And because we all understand that these things happen, we rearranged another appointment and then they didn’t turn up again.
Red flag central, and an easy call for me.
I sent a Whatsapp saying that I wouldn’t be taking it any further, and I got a message back saying:
Great. No problem. Fully understand.
Wow. “Great”, really?
(And thanks for the apology for wasting my time.) (Twice.)
But even that was arguably better than the four who didn’t even bother to reply to my original message.
I really don’t get it. I’m literally wanting to give you business: to give you a lot of money for doing a job that you are apparently very good at. I’m doing the hard yards; I’m opening the dialogue and excusing you from doing the whole, time-consuming, costly, cold-calling marketing thing. Just give me a call.
But you couldn’t even be arsed to get in touch.
Business must be really good.
And so what do I do now? Because I’d selected those six companies based on the good reviews they had, and so now I must start selecting others that had less good or fewer good reviews. That’s already pushing me to seventh best and below before we’ve even taken into consideration that ? of them probably won’t even reply (data from a May 2026 study, n=6).
Because the thing is, much like voting for a political party in an election, selecting the least worst doesn’t necessarily make them any good. It just makes them less bad than the others. And in this case, the bar for that is so low that it’s a tripping hazard in hell.
So what choice do I have? The job still needs doing. And I still need to protect us from potentially being ripped off.
So here we go again, I guess.
Brilliant.