I learned a lot of new stuff last night on my management course. Last night’s topics were “dealing with conflict” and “establishing a good rapport with your customers”. These are obviously hugely important things to master when you are wanting to run a successful business. The most important thing that I discovered last night was that – contrary [...]
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Some good service
Sadly, SA is not noted for its customer service. Or rather, it is, but not in a good way. That’s why when I have some good customer service, I like to tell people about it. And this week has been a revelation in what other countries would call “service”, but what we here in SA [...]