Some good service

Sadly, SA is not noted for its customer service. Or rather, it is, but not in a good way. That’s why when I have some good customer service, I like to tell people about it. And this week has been a revelation in what other countries would call “service”, but what we here in SA call “fantastic service”. These companies should be celebrated and rewarded. I will do the celebration bit here, you sort out the rewards bit by doing business with them.
Companies must adapt or die. As this unnatural form of natural selection proceeds, so poor customer service will die out like the dinosaurs (but without massive meteorite involvement) and good customer service will evolve to be the dominant species.

Hi-Q Wynberg
After my op, I wasn’t allowed to drive for a while. And when I did want to drive, my car wouldn’t start. Even trying  to jump-start it via its big sister didn’t work and I deduced that it needed a new battery. Cue a call to Andre (021) 761 7063, who did exactly what he said he would, exactly when he said he would and got me back on the road.
Nice.

Geysol
Having decided that we needed to save money on electricity (who doesn’t?), we turned to Geyerwise for assistance. They got one of their distributors – Leon from Geysol (076 036 0623) – to pop around and fit our unit for us. One prompt, fast, friendly, helpful and clean job later, we are saving money on our electricity. How much, I’m not sure yet, but I’ll let you know. I’m hoping that the unit will pay for itself inside three months. After that, it’s pure saving goodness.

ADM Home Appliances
With two kids and an annual Cape Town winter, a tumble dryer is a luxury necessity. And it’s only when it goes wrong that you realise how much you rely on it. Not so much yesterday, with its 29.5°C temperatures – more on days like today with its 29.5mm+ of rain.
Ours went badly wrong last Friday and so we called in Deen from ADM Home Appliances on (021) 797 2321. He came, he saw, he took the machine away, he gave us a quote, he fixed the machine and he brought the machine back. What’s not to like?

Pool Doctor
Ironically right next door to my friends at Hi-Q (see above), Pool Doctor (021) 761 9121 dropped in right when they said they would to sort out my leaking pump. Then they sorted out the leaking pump and my pool is looking ready for summer already. This seemed like such a good idea in yesterday’s sun. Today, I’m going to see how the overflow works.

So, if you need bits for your car, to save money on your electricity bill, an appliance repaired or your pool sorted out – please give these guys a call and do your bit to promote decent customer service.

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“BraaiDay” song set to take SA by storm

Yeah, yeah – whatever. IMHO, this is amusing and deserves more exposure so I am exposing it.
Not that anyone outside the Republic will understand the nuances of the song, but so what?
Herewith “Derick Watts and the Sunday Blues” [sic] and their rendition of Braaiday:

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Of course, “Braai Day” is actually held each year on Heritage Day: “a Public Holiday on which South Africans across the spectrum are encouraged to celebrate their cultural heritage and the diversity of their beliefs and traditions, in the wider context of a nation that belongs to all its people”, but those complaining that the celebration has been hijacked by Jan Scannell and Desmond Tutu should note that their “Braai4Heritage” project does have the backing of the National Heritage Council.

And let’s face it, without their call to braai, we’d all just sit at home and watch the footy on Heritage Day – or er… have a braai.

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The Plan To End All Plans

Or so they say…

Incoming from the 6000 miles… hosting company far, far away – via The Guru:

Domain: 6000.co.za
Server: walter
Plan: The Plan To End All Plans + Turbo Package

We are scheduling maintenance for your server (Walter) on September 8,
2011 between 4:00am and 7:00am CDT in order to switch from the
standard MySQL to Percona – an improved version of MySQL. The process
will take at least 15 minutes and involves shutting down MySQL,
installing Percona, and starting Percona. During this time, anything
that requires a MySQL database will be unavailable. Examples include
WordPress, Drupal, and similar script applications. Websites that do
not utilize a database, email, and ftp will remain online and
operational during this maintenance.

While this maintenance can sound worrisome, fear not! This change will
not negatively impact your websites! In fact, database performance
should actually increase! Additionally, Percona allows us to view
statistics on a user by user basis which in turn will allow us to
better identify those users abusing resources. This alone will help us
to provide a more stable server for everyone involved.

Basically, at first glance, it seems like it’s just a quick heads up about a bit of server downtime for an upgrade, but apparently there’s so much more to it than that. The “The Plan To End All Plans” label suggests that the installation of this Percona thing (which I think is a small town in central Italy), is the biggest, best and indeed, ultimate attempt to increases database performance, detect abusing users and provide greater server stability on “Walter”.

The upshot of naming it thus does, however, create some concerns. If I should find that my database performance is not increased to my satisfaction, then there’s actually no point in my hanging around and waiting for the next upgrade  - this, after all, is The Plan To End All Plans. There is no plan after this.
If I am dying, post-upgrade, for better server stability than I am getting – I should go elsewhere. After The Plan To End All Plans, there are, by definition, no further plans to improve my user experience.

Of course, on the flip side, should I be an abusing user (wittingly or not), and my user abuse is unidentified, even after The Plan To End All Plans, then I’m home free. After all, if the local Carabinieri are unable to detect my naughtiness now, they never will be. There are no further plans after The Plan To End All Plans. This is it – the final throw of the dice.

All in all, it seems to suggest that once we’re all done here, I will be stuck with a hosting package which will never be upgraded again; and while it may be fitted with a Turbo Package and a Tuscan conurbation, even when a new, improved Turbo Package and a town with more residents, charming houses and fantastic cuisine comes along, given that the final dice is to be thrown between 4:00am and 7:00am CDT September 8 2011, those things will pass me by.

Of course, in the meantime, before those improvements aren’t made, 6000 miles… will be the ultimate display of rocket-fuelled, Turbo Package-charged, database-refined wonder.
It will be The Blog To End All Blogs (again).

Although we might not be around for 15 minutes around lunchtime tomorrow.

You have been warned.

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An interview with State Honourary B.Dolgion

Interesting views from the man who “was considered to be a Pagan” in the UB Post today.

Of course, many of you will recognise that his profession is a journalist, but he is well known as musician in Mongolia. On the eve of his 60th birthday, he tells us about his family, his freedom and his music.

As the UB Post request: “Please enjoy our interview”.

Three band-tastic!

What are you working on lately?
I’m working on an album with the group “One Way” group, as the producer. The group members were selected in fourth place in the “Coke’n beat” music festival. I am also the producer of the group “UB Night”. They are currently recording songs for their album. Producers don’t have to work with only one group, so I work with this group as well. And I’m also cooperating with the band “Jonon” and they are working on the album filled with songs of the Beatles. Everybody knows the Beatles, so we are recording songs with a mixture of Mongolian national music. In that way, we can advertise our national music to the world.

Electro house came from rock (via Soyol erdene)

Do you listen to electro music?
This is similar to rock music, so I like listening to electro music. Rock and pop were developed in Mongolia at the same time as the Beatles. They were “Soyol erdene”, “Ineemseglel” and “Kharanga”. From this music genre, electro house originated.

Mongolia could have been Sweden

If you were criticise this society, what would you say about it?
When Mongolia was socialist, Sweden had a socialist society too. But look at Sweden now. How developed it is. Today, it doesn’t matter who will be the parliament member of its country in Sweden. Our development is lagging behind.

No-one likes Mongolian country song

Is there a type of music that you don’t enjoy?
Everybody has their own taste in music. I don’t like Mongolian country song, because it is usually created with low expenses.

Damn straight – unless it’s mixed with the Beatles in an electro house fusion.

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Tori Amos in Cape Town, Joburg – November 2011

Much excitement last night as someone (@frantaljaard?) while (presumably) searching “Tori Amos” and “Concert” and “South Africa” and “November” on Google, discovered that Tori Amos is due to perform some concerts in South Africa in November as part of her Night Of Hunters tour.
Isn’t Google amazing?

The dates currently held are Saturday and Sunday 12th & 13th November at Emperor’s Palace in Gauteng and Thursday 17th November at the Grand West Arena in Cape Town.
Tickets are R390 – R765 for Gauteng and R395 – R695 for Cape Town and are being sold through Computicket.

This flame-haired, modern-day Kate Bush has been around for a while: I saw her in Newcastle-upon-Tyne on the first night of her Under The Pink tour in February 1994 and never thought that I’d get the chance to see her in Cape Town almost 17 years later. Or any other city, to be honest. Well, it’s not the kind of thing you do think about, is it?

The iconic, platinum-selling singer-songwriter continues her legacy of ground-breaking recordings with this 21st century song cycle inspired by select classical pieces spanning the last 400 years. This is, quite literally, vintage Tori Amos, in scope and in sound.
With Night of Hunters, Amos carries on the classical tradition of variations on a theme: taking inspiration from classical forms to create a bold new work while paying tribute to the mastery of the original compositions.

So classical piano music with a contemporary twist? We’ve been here before, haven’t we?

To celebrate, here is her wonderful live cover of Radiohead’s Karma Police (which does eventually get going after a whole lot of whooping fans) which is fully downloadable via janovlk on Soundcloud:

I’ll let you know when the tickets are being released (once I’ve got mine) 9am, Thursday 8th September and I’m sure that there will be some stuff from the new album available to post on here in the very near future.

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