I went to renew my driver’s licence today. It’s something you have to do every 5 years in South Africa, so that they can extract just a little more cash from your already hard-pressed wallet.
There’s a rather inefficient system in place to get the all important card. Firstly, you have to stand in a queue to get a DL1 form. It would be nice if you could get this online and fill it in in advance, but you can’t. So there.
Once you’ve completed DL1, you get to join queue two. That’s the eye test queue. Each eye test takes 4½ minutes, on average, so it’s not a quick queue. Still, you had nothing better to do with your Saturday morning than stand in another line, right? Right.
Only once you’ve passed your eye test with flying colours can you move on to the third queue. That’s the payment queue.
You’d think that simply handing over R140 would be a fairly speedy, uncomplicated task, but they seem to take quite a while considering the straightforward deal.
Open another payment window?
I think not.
And what do you get when you’ve paid? A piece of paper that you can hand back to them at a future date once they’ve printed your licence.
Of course, when that time comes, you will have to stand in a queue to pick it up.
Yep. If there’s something that the system to renew your driver’s licence in South Africa is trying to tell the general public, it’s definitely Four Queue.