Let Me Despair

You may have noticed that I haven’t been posting many of my photos lately. Other people’s photos, sure, but none of my own. And the reason for this is pretty straightforward – a lack of hardware.

The rocker zoom switch on my lovely camera has malfunctioned and Panasonic’s official repair agent in SA is the George-based LetMeRepair. A look at their website doesn’t inspire confidence. Unless perhaps you’re still residing in the early 1990s.

But the website might be misleading. Maybe they’re not utterly useless.

No, sadly, they are utterly useless.

5 days for a quote, 9 days for the part, 2 days to repair and then back to me, I was told. So, 16 days in total then. This doesn’t quite explain why they’ve still got my camera, unrepaired, some 65 (sixty-five) days after I handed it over to them for repair.

But things can go wrong. And when they do, it how you deal with them that makes the difference. Sadly, letmerepair haven’t done very well with this aspect either. My requests for information are generally ignored, but when I do mange to get a human on the other end of the line, they blame customs, citing delays for the part entering SA. One would perhaps imagine that letmerepair would have some experience of bringing camera parts into the country. But obviously not.

Perhaps I should have looked at popular consumer website hellopeter before I used letmerepair, but these guys are the ones who Panasonic chose to repair any of their devices over here. It seems that, like me, they may have made a big mistake.

So, a 6000 miles… tip: If you need something repaired and letmerepair are suggested as the company to use: Don’t.

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