Pre-planning

It’s not long until our trip abroad, and I have been doing plenty of pre-planning (see here and here for examples).

I’m lucky enough to be well used to the odd weekend away and in the week leading up to my trip, I often plan blog posts for the couple of days that I may be out of internet range, writing time or indeed, any sort of inclination. I’ll normally pre-post a couple of short blogs which are carefully constructed (lol – like I ever “carefully construct” anything on here) not to have too much current content in them, simply to ensure that they’re not wildly outdated by the time they pop up.

It might seem like a silly thing, but I feel that there’s some weird value  in keeping this record of a blog post every single day since… ag… whenever it was. Also, there’s no going back once you’ve broken that run. And I’m not prepared to do that just yet.

Anyway, all this preamble is just delaying our arrival at the point of this blog post, which is that I don’t have a couple of days to pre-blog for for this trip: I have 3 weeks.

Yowzer.

And so the plan is this: preserve the precious record by writing and scheduling a few posts now, and augment the overall content when and where possible when away, with exciting missives from Burgundy and correspondence from London. (A better writer would have magically managed some amazing alliteration here. Not me.)
That way, you might get more than you ever bargained for when you log in while I’m away. (Although I know you weren’t bargaining for much.)

If you have anything you think might need blogging, which will work despite having been written a few weeks early and which fits the overall character of 6000 miles…, you’re more than welcome to get in touch.

Disinterested vs Uninterested

Just a quick reminder from the 6000 miles… Dictionary Desk:

Disinterested and Uninterested aren’t synonyms.

Uninterested means the opposite of Interested. Like, for example, in this sentence from yesterday’s post:

For the record, I don’t fall into any category save possibly for “completely uninterested” when it comes to today’s events.

Not bothered. Don’t care. Uninterested.

Disinterested means impartial. Your financial advisor is supposed to be disinterested when it comes to the suggestions s/he makes for you. They shouldn’t be making decisions based just on making money for themselves.

Your financial advisor should not be uninterested. That’s awful customer service.
So, in short, find yourself a new financial advisor if yours is either uninterested or not disinterested. Or both.

It’s not a massively clear distinction between these two words though, as oxforddictionariesdotcom points out:

Today, the ‘incorrect’ use of disinterested is widespread: around a quarter of citations in the Oxford English Corpus for disinterested are for this sense.

Oh dear.

An open letter to Afrihost

I actually sent them this letter in a more traditional “closed” fashion yesterday, but I’m so very irritated at being repeatedly ignored that I thought I’d take the gamble of publishing it here too.
‘Gamble’ because this blog is hosted by… er… Afrihost.
And because my internet connectivity is supplied by… er… Afrihost.

But while we’re here, before diving into the misery and nonsense below, let me say that I’ve been pretty happy with their hosting. That’s why my blog has been on Afrihost for many years now. Uptime is generally very good, and thus I’ve never really had to use their customer service much.
And, again, as an ISP, they’ve done the job, and done it well. Je suis content.

See. My. Smile.

And that’s why when we decided to make the switch from ADSL to fibre, I decided upon them as the service provider, through Openserve.

It’s been a disaster. Firstly, they told me that they couldn’t do it, even though their website said they could. Then they said that they could do it, but it would take 4 weeks. That was ok. Good things come to those who wait.

Long story short, I’m due some really – really – incredible things, because I’ve been waiting more than a year now.

Hawu. Eish. Wena.

And it’s not so much that I’ve had to wait – it’s that they keep promising and then not delivering. And their customer service has all gone a bit MTN.

Here’s the email they sent me yesterday morning:

Good day I trust you are well 🙂 We apologies it took so long to give you an update. Openserve have notified us that they are still working on the fibre infrastructure in your area and they have not given an estimated date of completion. We will however change your order to a pre-order for now. As soon as your area goes live we will notify you. So in the meantime you may opt for our RAIN/LTE services whilst we wait for the activation of fibre in your area. We apologize for the inconvenience caused and thank you for your patience. If you need further assistance, please do not hesitate to contact us.

Truth be told, I’ve searched my SENT ITEMS folder, and I actually have no idea what they’re feeding back from. But that last line looked so good, so inviting, so I got in touch:

[email begins]

 

“If you need further assistance, please do not hesitate to contact us.”?

Well, ok: YES! I HAVE QUESTIONS! ASSIST ME!

It’s been over a year since you promised me fibre in 1 month.

Literally, I have emails from last May (already) apologising for messing up my initial request. Lolz – warning bells, much?

To cut a ridiculously long story short, though:
In January 2018, you told me I could have it on “April 31st”. Ha!

Good day I trust you are well. We receive feedback from Openserve in regards with your order and they have informed us that there is a Project scheduled for completion 2018/04/31 . Please note that I have changed the order to pre order and will follow up after the project to confirm installation. Have a great day

But there are only 30 days in April, we joked. Lolz – warning bells, much?

Then, when “April 31st” came and went (10 days ago, in fact), you said it would now be July 31st. Here’s that email, in case you have forgotten:

Good day, I trust you are well. Please note that Openserve has given us feedback that your order is linked to a project that is estimated to complete on the 31-07-2018. Once the project is done, Openserve will be in contact to schedule you for an installation. Apologies for the lack of feedback thus far. Kind Regards Afrihost Fibre Ops

Well, at least there is a July 31st, I thought.

But now you tell me that Openserve “have not given an estimated date of completion”.

SOOOOOOO…..

How come when I go onto your Fibre Availability page (it’s here: https://www.afrihost.com/fibre/capped#fibre-availability) and check my address, I get this?

(Note: Image subtly altered to protect my home address as the neighbours don’t appreciate the hordes of fans camping outside.)

“Approx. 1 weeks”?
Really?
Really really?

This is actually complete bullshit, isn’t it?
It looks deliberately inaccurate; bordering on deceitful even, I’d say.

I mean, the cynic in me wants to suggest that if you were to put the truth there, like “Openserve “have not given an estimated date of completion””, for example, instead of that 1 week nonsense, people might not go for your offering and might take their business and money elsewhere.

And your footnote:

Installation lead times are a guide based on averages and will vary. Line activation and connection times need to be added for full turnaround estimation

suggesting that that 1 week time is based on an average, means that you must be installing literally within MINUTES somewhere near here, because, as we’ve been through above, you have no estimated date of completion for Openserve in our area, so God only knows how you can suggest that 7 days timeframe as an average.

Who does this kwik maffs?

I’ve been in touch via email before. And on twitter. I’ve held for ages on your phone line before giving up.
But I’ve (quite literally in that last case) had no answer as to what’s going on with my installation and as to why you’re still punting a product that you – knowingly – simply can’t deliver.

What happens now?

You’ll blame Openserve, I guess. “It’s out of our hands”, “they need to do the infrastructure work” etc. etc. you’ll tell me.
But if you know that, and you don’t know when that work is going to be done (like you told me above), why are you falsely advertising to potential new customers that you can provide a service on that same infrastructure within a week?

I can’t wait for your reply.

 

[email ends]

I will wait though. Experience tells me this.
And when I get it, it will promise feedback, which won’t ever happen.

To be honest, I don’t know if anyone else can provide fibre to my home more quickly that Afrihost can. If they’re right and the infrastructure isn’t there (despite the fact that several neighbours have fibre and have done for over a year), then there’s nothing much anyone can do. But really, I’d much rather work with a company which is honest and open about the limitations of providing their service.

And not one which is clearly making false claims and has consistently broken promise after promise.

Things do go wrong. Any reasonable person can understand that, and I can like to be a reasonable person. It’s how you deal with the things that go wrong that makes the difference.

So, last chance, Afrihost. Let’s play the decent customer service game like you used to do, and let’s have the truth about my fibre installation, please.

Windows 10 Norway Lock Screen Image

Most of the images that Windows 10 users get to see when logging in are fairly average, IMHO. Generic stock photos which are pretty, but nothing more. And then there’s that one of the alpine lake which is quite spectacular, but the ‘tog has left his or her rucksack in the foreground. Doh!

It’s the sort of rookie error I am brilliant at making. And that’s why I don’t get my shots selected for Windows 10 lock screens. It’s also why whomever took that alpine lake one should have been overlooked as well.

But I digress. Often.

I did like this one that popped up today though:

Yeah, it’s the Norway connection again.

I mean, we can all tell where this is, but I had to ask Google to find out exactly where it is. And that place are:

Flatanger, Nord-Trøndelag, Norway, Europe.

It is part of the Namdalen region. The administrative centre of the municipality is the village of Lauvsnes. Other villages include Jøssund, Hasvåg, and Vik.

There’s it.

If you want to steal save any of the images you find on your Windows 10 lock screen, there’s good news in that they are all already on your computer. They’re just very well hidden. There’s a good page here detailing the method to find and extract them.

Knock yourselves out.

A test post

Sorry to disturb you.

There’s actually nothing to see here, but fortunately this isn’t the thing that I’m testing.

I’m just looking to see if the new social media sharing service that I have set up for the blog is working.

As you were.